WhizpointWhizpoint

Terms of Service

Effective Date: July 21, 2026

Company: Whizpoint Solutions

Website: https://whizpoint.app

Welcome to Whizpoint Solutions. By accessing our website, engaging our software development services, purchasing our POS systems, or utilizing our Kenyan Cyber Services, you agree to be bound by the following Terms and Conditions.

1. Scope of Services

Whizpoint Solutions provides:

  • Web Application & Custom Software Development
  • Point of Sale (POS) Systems for Retail, Bars, and Supermarkets
  • Mobile & Desktop Application Engineering
  • Custom M-Pesa Daraja Middleware & Gateway Integrations
  • Kenyan Cyber Services (e.g., KRA returns, eCitizen, NTSA facilitation)

All services are subject to specific project agreements, proposals, and development timelines provided prior to commencement.

2. User Accounts & Helpdesk

  • Account Security: If you create an account on our Client/Admin portal, you are responsible for maintaining the confidentiality of your login credentials.
  • Helpdesk Ticketing: Support requests submitted via /contact or inbound email generate a unique ticket (e.g., [WP-XXXXX]). You agree to provide accurate information to facilitate efficient support. We reserve the right to close abusive or spam tickets.

3. Payment Terms & Intellectual Property

  • Payments: Development projects and POS installations require milestone-based payments as outlined in your specific project contract. Setup fees for M-Pesa APIs or Cyber Services are due upon invoice.
  • Intellectual Property (IP): Whizpoint Solutions retains full ownership of all source code, design assets, and system architecture until the final invoice is paid in full. Upon full payment, the agreed-upon IP licenses will be transferred to the client. Pre-existing proprietary modules (e.g., our core POS engine or M-Pesa middleware) remain the property of Whizpoint Solutions and are licensed to the client.

4. Third-Party Integrations & Uptime

  • M-Pesa & APIs: We develop middleware to connect to Safaricom's Daraja API and other third-party gateways. We are not responsible for downtimes, API changes, or network failures originating from Safaricom or other external providers.
  • Hosting: For projects hosted on our managed cloud (Render, Supabase, Firebase), we strive for 99.9% uptime but do not guarantee uninterrupted service against force majeure events or third-party outages.

5. Cyber Services Disclaimer

For Kenyan Cyber Services (KRA, eCitizen, NTSA): Whizpoint Solutions acts strictly as a facilitating agent. We do not alter, fabricate, or take responsibility for the accuracy of the information you provide us to file on your behalf. You remain solely legally responsible for the data submitted to government entities.

6. Limitation of Liability

To the maximum extent permitted by Kenyan law, Whizpoint Solutions shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or use, incurred by you or any third party arising from your use of our services, software, or POS systems.

7. Termination

We reserve the right to suspend or terminate your access to our web platform, helpdesk, or managed hosting services immediately, without prior notice, if you breach these Terms, engage in fraudulent activity, or fail to meet payment obligations.

8. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of these terms or our services shall be resolved amicably through negotiation, failing which the dispute shall be subject to the exclusive jurisdiction of the Kenyan courts.

9. Contact Information

For any legal notices or questions regarding these Terms, please contact us:

  • Email: admin@whizpoint.app
  • WhatsApp / Phone: +254 718 311 345