WhizpointWhizpoint

Privacy Policy

Effective Date: July 21, 2026

Company: Whizpoint Solutions ("we", "us", or "our")

Website: https://whizpoint.app

Whizpoint Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Custom Software, POS Systems, M-Pesa Integrations, or interact with our Helpdesk and Cyber Services.

This policy is compliant with the Kenya Data Protection Act, 2019 and guidelines set by the Office of the Data Protection Commissioner (ODPC).

1. Information We Collect

We collect personal and technical data to provide and improve our services:

  • Identity & Contact Data: Name, email address, phone number (e.g., WhatsApp contact or M-Pesa number), and business details submitted via our contact forms or ticket system.
  • Technical Data: IP address, browser type, operating system, and device information collected automatically when you browse our site.
  • Service Data: Information relevant to your software projects, POS setups, KRA/eCitizen cyber service requests, or API configurations.
  • Authentication Data: Profile information linked to Google Sign-in or email/password registrations on our Admin or Client portals.

2. How We Use Your Information

We process your data strictly for legitimate business purposes, including:

  • Service Delivery: To develop your software, deploy POS systems, or integrate M-Pesa Daraja APIs.
  • Customer Support: To create, track, and respond to support tickets (e.g., [WP-XXXXX]) and communicate via WhatsApp or Email.
  • System Optimization: To analyze web traffic, troubleshoot build errors on our cloud infrastructure, and improve UI/UX.
  • Cyber Services: To facilitate requests for Kenyan government portals (KRA, eCitizen, NTSA) strictly at your explicit instruction.

3. Data Storage & Security

We implement industry-standard security measures to protect your personal data.

  • Your data is securely stored on modern cloud infrastructures including Firebase/Firestore, Render, and Supabase.
  • We use Cloudflare for secure routing and webhook encryption.
  • Access to personal data is restricted by strict Role-Based Access Control (RBAC) to authorized personnel only.

4. Data Sharing & Third Parties

We do not sell your personal data. We only share data with trusted third-party service providers (e.g., Google, Cloudflare, Supabase, Safaricom) necessary to host our platforms, process payments, or route emails. These providers are bound by strict data processing agreements.

5. Your Data Protection Rights (Under Kenya DPA, 2019)

As a data subject in Kenya, you have the right to:

  1. Be Informed: Know how your data is being used.
  2. Access: Request a copy of the personal data we hold about you.
  3. Rectification: Request correction of inaccurate or incomplete data.
  4. Erasure: Request the deletion of your personal data ("Right to be forgotten"), subject to legal and contractual obligations.
  5. Object: Object to the processing of all or part of your personal data.

6. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to raise a privacy concern, please contact us:

  • Email: info@whizpoint.app or admin@whizpoint.app
  • WhatsApp / Phone: +254 718 311 345